- The only Karmagenes custodians who have access to customer’s personal information are: Operations manager and CEO.
- The Karmagenes custodians receive relevant updates regarding GDPR guidelines through internal education and external advice through selected Data Privacy experts.
- The DNA data of a customer are deleted within 12 months after DNA analysis occurs.
- The Psychometric data of a customer are deleted within 12 months after psychometric analysis occurs.
- The customer’s personal data (first name, surname, email address, home address- if provided, occupation- if provided) are stored in online and offline servers (see below) till the customer requests to unsubscribe or delete his/her personal data from Karmagenes database.
- Anytime a customer requests in a written form to delete his/her personal data, Karmagenes custodians shall delete them within 72 hour.
- If there is any breach of data, Karmagenes SA will inform in a written form (e-mail) its customers within 72 hours.
- Karmagenes customer’s personal data are stored in online and offline (back up) servers, encrypted and password protected.
with how their ‘Personally identifiable information’ (PII) is being used online.
otherwise handle your Personally ldentifiable Information in accordance with
What personal information do we collect from the people that visit our
blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to
enter your name, email address, mailing address or other details to help you with
your experience. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
When do we collect information?
We collect information from you when you register on our site, place an order,
subscribe to a newsletter, respond to a survey, fill out a form or enter
information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a
purchase, sign up for our newsletter, respond to a survey or marketing
communication, surf the website, or use certain other site features in the
To personalize user’s experience and to allow us to deliver the type of
content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known
vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such
systems, and are required to keep the information confidential. In addition, all
sensitive/credit information you supply is encrypted via Secure Socket Layer
We implement a variety of security measures when a user places an order
enters, submits, or accesses their information to maintain the safety of your
All transactions are processed through a reputable gateway provider.
Protecting you, ourselves and others
We may use information to detect, prevent, investigate and address fraud and other unauthorized or illegal activity; to protect ourselves, you and others, including as part of investigations; or otherwise to prevent harm.
We may use the information provided through our Websites and Services to respond to inquiries and provide customer support.
Users can visit our site anonymously.
How do we store information?
We typically retain information that we collect through our Services for one year, after which we delete or aggregate the information unless we deem it necessary to retain the information to comply with any applicable law, rule or regulation.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your
computer’s hard drive through your Web browser (if you allow) that enables the
site’s or service provider’s systems to recognize your browser and capture and
remember and process the items in your shopping cart. They are also used to
help us understand your preferences based on previous or current site activity,
help us compile aggregate data about site traffic and site interaction so that we
can offer better site experiences and tools in the future.
Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to
offer better site experiences and tools in the future. We may also use trusted
third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent,
You can choose to have your computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies. You do this through your browser (like
Internet Explorer) settings. Each browser is a little different, so look at your
browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of
the features that make your site experience more efficient and some of our
services will not function properly. However, you can still place orders
Interactive module and orders
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally
identifiable information unless we provide you with advance notice. This does
not include website hosting partners and other parties who assist us in operating
our website, conducting our business, or servicing you, so long as those parties
agree to keep this information confidential. We may also release your
information when we believe release is appropriate to comply with the law,
enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to
other parties for marketing, advertising, or other uses.
If the ownership or control of all or part of our services of their assets changes, we may transfer the information we have to the new owner.
How do we respond to legal requests or prevent harm?
We may access, preserve and share information we have in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside Switzerland where we have a good faith belief that the response is required by law in that jurisdiction, affects individuals in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm.
Should a data breach occur, we will notify the breach to the users via email and via in-site notification within 7 business days, unless the nature of the breach or issue requires a longer timeframe.
Google’s advertising requirements can be summed up by Google’s Advertising
Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
If we do so we will inform you accordingly.
Parents and/or guardians are responsible for supervising their children in relation with the purchase our products and services. We do not specifically market to children under 13.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising
when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking.
How can you stop receiving notification or emails from us?
If at any time you would like to unsubscribe from receiving future emails, you just have to follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
If there are any questions regarding these Terms of service you may contact us using the information below.
Rte de l'Ile-au-Bois 1A
Last Edited on 2018-05-22.