Refund policy
The price indicated on the on-line order form and paid in advance by the customer is final and will not be subjected to revision. The DNA sample collection kit and any other product or service of Karmagenes is sent to the customer only once his/her payment has been received.
Regarding DNA test: The customer may cancel his/her order for DNA testing and obtain full refund of the payment provided the cancellation is submitted to Karmagenes in a written form (including emails) within seven (7) days after having received the DNA sample collector kit. In this case, the DNA collector kit shall be returned to Karmagenes, unused, complete and in a re-saleable condition, at the customer expenses. If these conditions are not met, Karmagenes may demand the reimbursement of the DNA sample collector kit. Once the DNA sample collector kit has been sent back to Karmagenes and has been processed for testing, the customer may request to cancel his/her order to have his/her DNA analyzed but no reimbursement will be made.
Regarding One-on-One online session(s): Online session(s) purchases from Karmagenes.co are eligible for refund before the online session start date. The customer may reschedule based on expert adisor's availability without penalty by sending written notification via email at least 24 hours before the scheduled session to contact@karmagenes.co and/or the expert advisor's email who will participate to the scheduled session. If the customer cancels the session less than 72 hours and more than 24 hours from when session starts, customer will be eligible for refund of 90% of the session fees. Refunds will be available as soon as possible. If the customer cancels the session less than 24 hours from when session starts, customer will be eligible for refund of 50% of the session fees. Refunds will be available as soon as possible. The customers who do not give 24 hours cancellation notice will be charged the full amount for the session. Karmagenes.co and/or Karmagenes' expert advisor reserve the right to reschedule or cancel any scheduled session or replace expert advisor when necessary. If a session is rescheduled or cancelled, customers will be given notice at least 24 hours before the start of session. No refunds will be issued when rescheduling or when an expert has been replaced. Full refunds will be given when there is cancelation from Karmagenes.co and/or Karmagenes' expert advisor, and only if the customer wishes to get refunded within 48 hours from the cancellation notice. If you are experiencing technical issues, please contact us as soon as possible to contact@karmagenes.co. We aim to provide a positive and pleasant online consultation experience. If you have any concerns, please contact us anytime at contact@karmagenes.co
Karmagenes may adjust the prices of its services at any time, in particular to take into account the technological latest developments. Prices indicated on the Karmagenes websites at the time of the order placement by the customer are the prices charged to the customer.
Contacting Us
If there are any questions regarding these Terms of service you may contact us using the information below.
Switzerland
Last Edited on 2018-05-22.